About this webinar
We inhabit a world with diverse people. It is both a moral imperative and a significant business benefit to ensure diverse people are included, supported, and empowered to succeed.
Watch this 90-minute webinar exploring diversity and inclusion in practise. During this interactive webinar, leading Travel & Tourism organisations outlined their diversity, equity, inclusion, and belonging practices and shared some top lessons to help others implement similarly effective practices.
Every Travel & Tourism stakeholder, whether in HR or in traveller-facing roles, can watch this informative session and gain valuable insights on how to foster and maintain a more inclusive Travel & Tourism sector for employees and travellers alike.
Webinar Top 5 Learnings
- 1
Diversity, Equity, Inclusion and Belonging (DEIB) are not just values to talk about but a practice that the Travel & Tourism sector must actively implement. Whether workers, suppliers, or customers – a committed DEIB practice will ensure that diverse voices are heard and supported.
- 2
Travel & Tourism businesses should assess DEIB within their workforce, considering cultural competency training for staff and monitoring for bias in decision making.
- 3
Businesses can ensure that DEIB is embedded throughout recruitment processes, from the use of inclusive language in job specifications to arranging diverse panels of interviewers.
- 4
Consider supporting suppliers that prioritise employing diverse and underrepresented people and providing products tailored to diverse audiences or specific groups.
- 5
Investing in accessibility is not only an ethical choice but a good business choice as well. Travellers with access needs are more likely to stay longer, spend more, and make a return trip. Most are seniors who are also more likely to travel outside peak season.
Discover examples of DEIB in practice and recommendations of ways to make Travel & Tourism more inclusive in WTTC’s report Creating Belonging: Diversity, Equity, Inclusion & Belonging in Travel & Tourism. Other WTTC resources related to DEIB are available at Research Hub.
Speakers and Panellists
Tony ByersChief Inclusion & Diversity Officer, Spencer Stuart
Hazel McGuireChief Marketing Officer, Intrepid Travel
Enrique Ruiz de LeraChief Marketing Officer, TURESPAÑA
Lethabo-Thabo RoydsContent & Programme Director, World Travel & Tourism Council (WTTC)
Agenda
Welcome
Overview of Diversity & Inclusion in Travel & Tourism
Inclusive Hiring
Dr Tony Byers, Chief Inclusion & Diversity Officer, Spencer Stuart
Inclusive Experiences
Ms Hazel McGuire, Chief Marketing Officer, Intrepid Travel
More Accessible Travel
Mr Enrique Ruiz de Lera, Chief Marketing Officer, Turespaña
Close
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